Return & Refund Policy

Return Eligibility
Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in original condition.
  • The item must be in its original packaging.

Non-Returnable Items
Items damaged due to misuse or improper installation are not eligible for return.

Return Process
To initiate a return, please contact support@primemegamart.com with your order number and reason for return.

Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method within 5 business days.

If you have any questions regarding returns, please contact

Email: support@primemegamart.com
Business Address: 204 RED MAPLE CT, CHALFONT, PA 18914

Customer Support Hours (EST):
Monday – Friday
9:00 AM – 5:00 PM

We aim to respond to all inquiries within 24 business hours.